Order & Shipping Policy

Q: How do I get started?

A: You can start a new order simply by clicking the following link: www.avery.ca

 

Cancellations and Refunds

Q: How do I cancel an order once I place the order?

A: Things move quickly around here! Unfortunately, once you confirm and submit your order, it is already being processed and cannot be changed or cancelled. If you have any questions, please feel free to call us at 1-866-406-7546.

 

Q: How can I change an order once I place the order?

A: Things move quickly around here! Unfortunately, once you confirm and submit your order, it is already being processed and cannot be changed or cancelled. If you have any questions, please feel free to call us at 1-866-406-7546.

 

Q: I just received my order and I am not satisfied with the product(s). What can I do?

A: We want you to be completely satisfied with your order. That’s why we stand behind our 100% Satisfaction Guaranteed policy. If you are not satisfied with the product(s), call us at 1-866-406-7546, within 30 days of receiving your product and let us know. We’ll do everything we can to make it right.

 

Q: What is your refund policy?

A: We want you to be completely satisfied with your order. That’s why we stand behind our 100% Satisfaction Guaranteed policy. If you are not satisfied with the product(s), call us at 1-866-406-7546, within 30 days of receiving your product and let us know. We’ll do everything we can to make it right.

 

Q: When will the credit appear on my card:

A: Your refund credit will appear on your card within 5-7 business days after we have processed your request.

 

 

Order Information

Q: How can I check the status of my order?

A: To check the status of your order, it’s simple …

Go to www.avery.ca
Log into “My Account”
Select “My Orders”
You’ll see the current status of your pending order(s) here, as well as the history of your previous orders. Your shipment’s tracking number can be found here as well, once your order has shipped.

 

Q: Will my complete order ship together?

A: Your order will be shipped together, whether it’s in one box or many. Items in multiple boxes will be tracked accordingly.

 

Q: My order has not arrived yet. How can I check the status?

A: To check the status of your order, it’s simple …

Go to www.avery.ca
Log into “My Account”
Select “My Orders”
You’ll see the current status of your pending order(s) here, as well as the history of your previous orders. Your shipment’s tracking number can be found here as well, once your order has shipped.

 

Q: What forms of payment do you accept?

A: We accept Visa, MasterCard and PayPal. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information. All prices reflect Canadian pricing and are shown in Canadian dollars.

 

Q: Should I put spaces or dashes in the credit card?
A: No. Your card number should be entered in a continuous string of numbers.

 

Q: What address should I enter in the billing information screen?

A: For credit card verification, you must enter the address exactly as it appears on your credit card statement. You do not need to enter a middle name or initial.

 

Q: Can I get an estimate of the shipping & tax costs?

A: Sure! On the checkout page, enter your shipping address into the Estimate Shipping and Tax tool and the estimated amount will be calculated for you. The shopping cart page can also provide estimated costs for the total price, including shipping and taxes before you check out.

 

Q: When will my credit card be charged?

A: We don’t think you should pay for your order until it is actually on its way. We will not bill you until your product(s) are actually shipped. If your items are shipped separately, you will be billed each time an item is shipped.

 

Q: Will my credit card information be stored?

A: Unless you choose to save your credit card information for future orders, your credit card information will not be stored.

 

Q: How will the charge appear on my credit card billing statement?

A: The charge will appear on your credit cards as “Avery Products”.

 

Q: Why are you not accepting my credit card?

A: There are many reasons for a failed credit card transaction. Your card may have expired or reached its limit or a credit card computer, either on our end or your bank’s end, may have encountered a machine error. If you do have a problem, you can contact the credit card issuer at the Customer Service number noted on the back of your card.

 

Q: Can I order without a credit card?

A: Yes, you can pay without a credit card by using a PayPal account.

 

Q: What is a coupon code?

A: From time to time, we offer special promotions or incentives to our valued consumers. Promotions will be communicated via email or our newsletters. To sign up for our newsletter, see Newsletter Subscriptions under My Account. Simply check the box to start receiving your Avery Newsletter.

 

Q: What is a security code? Where do I find it?

A: The security code is required for all transactions with Visa, MasterCard and American Express. The security code is an added security feature used by your credit card company to protect you against online fraud. The security code is not printed on your receipts. This helps to ensure that someone is not using your credit card information fraudulently. The digits are printed on your card, rather than engraved on the plastic like the digits of your credit card. The security code is used to verify you have possession of the credit card you are attempting to use. For your safety, we only accept credit cards with a security number.

 

Visa, MasterCard: The security code is a 3-digit security code printed on the back of your Visa or MasterCard. The number appears on the signature strip after the last four digits of your account number.

 

American Express: The 4-digit CCID appears on the front of the card above your account number to the far right.

 

Q: How can I obtain a copy of my invoice?

A: Here’s what to do:

Go to www.avery.ca and log into My Account
Select my orders
Got to the order detail link. This will display your order details, including amount paid
Use the print option to print a copy

An email containing a copy of your invoice will automatically be sent to you once your order has been submitted. You can also view your invoice by logging into your account.

 

Q: How do I enter a shipping address?

A: A shipping information page will be presented where you can enter a shipping address separate from the billing address.

 

Q: Can I order by cheque or can I be billed?

A: These options are not available at this time. We do accept Visa, MasterCard, American Express and PayPal for your convenience.

 

Q: Do I have to pay Provincial Sales Tax?

A: Some provinces (BC, MB, SK) have a provincial sales tax (PST). PST will be calculated and charged for all orders based on your shipping address. Sales tax will be indicated once your shipping address has been entered during checkout. You will have the opportunity to review the final price including applicable PST that will be charged before you submit your order.

 

Q: Will GST/HST be collected?

A: In general, everyone will pay GST/HST. GST (Goods and Services Tax) is a federally administered tax while HST (Harmonized Sales Tax) is for provinces that combined their old PST with the GST. For registered businesses, GST/HST can be claimed back when filing their GST/HST return.

 

Q: What if I am PST or GST/HST Exempt or have a tax exemption certificate?

Tax-exempt entities can request a refund of the tax paid on an order. We will need a copy of your tax-exempt certificate, or equivalent document, and the billing or shipping address on the order must match the address on the certificate. Please include your order number or a copy of your receipt or invoice. You can fax or email a copy of your certificate, with your order number or invoice, to 1-866-406-7546 or [email protected].

 

Q: Will duties be collected?

A: We only ship within Canada, therefore, duties are not applicable.

 

Q: What if my credit card billing statement has an unauthorized purchase or billing error?

A: Protecting your personal and confidential information is important to us. If you have an incorrect billing charge or an error on your billing statement, please contact us as soon as you can.

 

 

Shipping Information

Q: Has my order shipped?

A: To check the status of your order, it’s simple:

Go to www.avery.ca
Log into My Account
Select My Orders
You’ll see the current status of your pending order(s) here, as well as the history of your previous orders. Your shipments tracking number can be found here too, once your order has shipped.

 

An email will automatically be sent to you once your order has been shipped. You can also view this information by logging into your account.

 

Q: What are the shipping costs for my order?

A: On the checkout page, enter your shipping address into the Estimate Shipping and Tax tool and the estimated amount will be calculated for you.

 

The shopping cart page can also provide estimated costs for the total price, including shipping and taxes before you check out.

 

Orders $75 or more before taxes qualify for free shipping via Canada Post Expedited Parcel service.

 

Q: What are the shipping methods and delivery times I can select from?

A: All orders will be shipped via Canada Post. All orders $75 or more before taxes qualify for free shipping via Canada Post Expedited Parcel service. In stock orders ship out the same day if the order is received before 3 pm EST, Monday – Friday. At the time of checkout, your delivery time will be confirmed.

 

Available Shipping Method

Expedited Parcel
Xpresspost
Priority

 

Q: Will my order have a tracking number and where is it located?

A: To check on the status of your order:

Go to www.avery.ca
Log into My Account
Select My Orders

You’ll see the current status of your pending order(s) here, as well as the history of your previous orders. Your shipment’s tracking number can be found here too, once your order has shipped.

 

An email will automatically be sent to you once a tracking number has been assigned to your order. You can also easily retrieve your tracking number by logging into your account and viewing the details of your order.

 

Q: Do you ship to my Country?

A: We accept and ship orders only from Canada.

 

Q: Can I change my shipping address?

A: Unfortunately, you cannot change your shipping address after your order has been submitted. The order is immediately sent for fulfillment and can no longer be changed in our system. If your package is not successfully delivered, it will be returned to the warehouse and a credit will be made to your account.

 

Q: Can I change my shipping method?

A: Unfortunately, you cannot change your shipping method after your order has been submitted. The order is immediately sent for fulfillment and can no longer be changed in our system.

 

Q: Can I purchase multiple items at the same time but have them shipped separately?

A: Unfortunately, not at this time.

 

Q: Can I have more than one shipping address and ship to more than 1 or 2 address at a time?

A: Unfortunately, not at this time.

 

Q: Can I change my payment method once I’ve submitted my order?

A: Unfortunately, not at this time.

 

 

Account Information

Q: Do I have to create an account to order product?

A: Yes, and it’s quite simple. There are three ways you can create an account:

When you click “Create an Account” from the Log in to My Account page
When you save a project to My Account online, you will be prompted to create an account; and
When you check out

Once you create your account, simply log in the next time you visit or place an order.

 

Q: How do I access my account at Avery.ca?

A: Click the Log in to My Account at the top of the Avery.ca home page. Follow the prompts to enter your email address and password, then click “Log In”.

 

Q: I forgot my password. How do I access my account without it?

A: Click the Log in to My Account link at the top of the Avery.ca home page. Click the Forgot Your Password? link located under the sign in fields.

 

You will be asked to enter your email address. Follow the prompts to enter your email address and a link to create a new password will be sent to you. Complete the steps to reset your password and enter your new password to access your account.

 

Q: How do I update my account information?

A: Click the Log in to My Account link at the top of the Avery.ca home page. Select Account Information from the menu on the left. Follow the prompts to enter and update your profile information.

 

Q: What is your guarantee?

A: We want you to be completely satisfied with your order. That’s why we stand behind our 100% Satisfaction Guaranteed policy.

 

If you are not satisfied with the product(s), please contact us within 30 days and let us know. We’ll do everything we can to make it right.

 

Q: Will my credit card information be stored?

A: Unless you choose to save your credit card information for future orders, your credit card will not be stored.

 

Q: Are all Avery products available for sale?

A: Unfortunately, not all products are available for sale at this time. Products are reviewed and updated on a regular basis.